FAQS
We're here and ready to help! See some of our customer FAQs below.
Yes, we proudly serve customers worldwide! π β
We deliver to over 200 countries with free shipping, and we’re thrilled to expand to even more destinations!
| Region | Delivery Estimate |
|---|---|
| UNITED STATES/CANADA | 7 – 21 days |
| EUROPE/OCEANIA/SOUTH-EAST /ASIA | 9 – 21 days |
| ALL OTHER COUNTRIES | 14Β –Β 35 days |
Tracking numbers are sent by email after a short processing period.
Orders typically process within 1-5 days. While we strive for timely shipping, occasional delays may occur. If your order hasn’t arrived after 8 weeks, you’re eligible for a full refund or reshipment π
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at Contact Us.
After 12 hours, your order will have been processed and we wonβt be able to make any changes or cancel it.
Import fees may apply based on your location.
For EU customers: Recent VAT regulations may result in additional customs charges when your package arrives. π¦
When your order has shipped, you will receive an email notification from uswhich will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us with your nameand order number, and we will look into it for you.
Yes! We have a generous 30-day guarantee for your peace of mind! β¨
Not completely happy with your purchase or received defective items? Just reach out to our support team viaΒ Contact Us.
For faster assistance, please provide:
- Your order email address
- Details about the issue
- Photos (if available)
We’ll get back to you within 3 days! π
After receiving and checking your return, we’ll let you know if your refund is approved. Once approved, we’ll process the refund to your original payment method within 10 business days.
Note: Bank processing times may vary. Haven’t received your refund after 15 business days of approval? Please reach out to us at Contact. π«
